TekvoxFAQ
What clinics ask before they start.
Short answers about how the receptionist works, the contract and the data. If your question isn't here, message Tekvox on WhatsApp.
Before you start
Do I need to change the clinic's number?
No. The receptionist answers on the same WhatsApp the clinic already uses. You connect the number from the dashboard by scanning a QR code.
How long does it take to get started?
The receptionist goes live on your WhatsApp within 1 business day after sign-up. The Custom Website goes live within 10 business days.
How does the free trial work?
You get 14 days of the AI receptionist, no credit card. You sign up, we grant access, you connect WhatsApp and publish. The Custom Website has no trial.
Do I need someone technical?
No. Hours, services, prices and rules are filled in on the dashboard (in Portuguese for now), and the dashboard's setup assistant guides you step by step.
Day to day
Does it reply with voice messages?
Yes. It understands the voice messages patients send and also replies with voice, in a natural-sounding voice. You choose the voice on the dashboard.
What if it doesn't know the answer?
It hands the conversation to your team. You choose which situations go straight to a person, and you can take over any conversation from the dashboard.
Will it sound like a robot?
It talks naturally, puts together messages sent in pieces before replying, and understands and replies to voice messages. You set its name and the way it talks.
What if it books the wrong time?
It only offers times that are free on the clinic's calendar, respecting each service's length, holidays and closed days.
Can I turn the receptionist off?
Yes, from the dashboard, at any time. While it's off, the dashboard shows a notice.
Does it work with the practice software I already use?
Yes. Tekvox integrates with the clinic's practice management software, such as Clinicorp, Feegow, Trinks, Belle, Sistema Amigo, ClinicWeb and others. The integration is built as part of your clinic's project: tell us which system you use and we'll tell you how it would work.
Contract and data
Is there a lock-in period?
No. You cancel with 30 days' notice, no penalty. The setup fee is non-refundable. If you cancel, the domain and the data stay yours.
Is patient data safe?
Each clinic runs in an isolated environment, the connection is encrypted and the CPF (Brazilian taxpayer ID) is shown masked. Data is used only to serve your clinic's patients, never sold or shared.
Can the clinic's WhatsApp get blocked?
WhatsApp can restrict any number that looks like it's sending spam. The receptionist replies to people who wrote to the clinic, and bulk messages go out with a gap between each one. We put the recommendations together on the WhatsApp best practices page.
Didn't find your question?
Send it on WhatsApp. We'll answer and, if it makes sense, set up the receptionist's 14-day trial.
(21) 96028-0912